Our Quality Promise
We strive to work with the best designers who offer quality products at affordable prices. We thoroughly inspect all items when we receive them, but sometimes we miss something. If you believe you've received a damaged or defective item, please do not hesitate to reach out to us via email firstname.lastname@example.org so we can take care of it. We want you to love everything you purchase from us and we will work with you to make it right!
Online orders will be processed and shipped within 1-3 business days from date of purchase. Shipped orders will be sent via USPS with a tracking number (US only). International orders will be sent via USPS with a document location number for customs but not a tracking number. We are not responsible for returned, damaged, lost, or stolen packages, nor are we responsible for incorrect addresses. We ship to the address provided at checkout. If a package is returned due to an incorrect address, we are happy to resend it to you, but may charge an additional shipping fee. Shipping fees are non-refundable, even if orders are returned. Orders of $75 and more will be eligible to receive free standard shipping (US only).
Return & Exchange Policy
Returns/exchanges are valid within 14 days of purchase (in store purchases and in-store pick-up online orders) or within 14 days of the order being delivered (for shipped online orders only) with receipt and the item(s) in its (their) original, unworn, unused, unwashed, and undamaged (physical & strong odor damage, such as, but not limited to, cigarette smoke, and strong body odor) condition with tags still attached. Valid returns can either be issued as a refund in to the original form of payment or as store credit if so chosen. Returns without a receipt will be reviewed on a case by case basis, but are generally refused. If a return without a receipt is accepted, the return will be issued in the form of store credit only and the item’s value will be equal to the lowest retail price that it was available for within the most recent 30 days regardless of the tagged price due to in store sales and promotions that may have been going on during that time frame. All jewelry, final sale item, and "as-is" item sales are final and cannot be returned or exchanged. Personal care items, such as lotions, lip balms, bath products, etc, are returnable/exchangeable if unopened and unused only.